How Does Freckles Work?

Freckles takes the hassle out of finding and working with a Nanny, by taking care of: 


We handle every step of the recruitment process for you, including reference and DBS checks. From writing and placing adverts to vetting the candidates. Only the best childcare professionals have the opportunity to become a Kaya Nanny. Our candidates complete a four-stage recruitment process before we send a short list of profiles over to you for consideration.

  1. Submit a CV and covering letter

  2. Complete an application form and a video CV

  3. Video interview

  4. Attend a group activities session at Freckles HQ



Once you’ve selected the right Kaya Nanny for your family, they will complete our two compulsory training sessions. The first is Our Vision & Safeguarding training which is delivered within 6 weeks of starting. The second is delivered over a 3 day residential weekend and includes:

  • Emotional Health - delivered by Dr Maryhan, Child Psychologist

  • Family Cooking - which equips them with essential skills and recipes

  • Paediatric First Aid - a 6 hour fully-certified course



We provide a personalised contract for between you and your Kaya Nanny, so all you need to do is read and sign.

Freckles does offer an employment service, where we employ the Kaya Nanny and contract them out to you. As such Freckles takes on all of the responsibility of being an employer.


Ofsted Registration

There is no legal requirement for Nannies to be Ofsted registered, however, many families opt to register, enabling them to claim tax breaks against childcare costs. We have plenty of experience supporting families and Nannies with this and we’re happy to help you and your Kaya Nanny with Ofsted registration if you choose to apply for it.


Managing The Relationship Between You And Your Kaya Nanny

We’re on hand to help your relationship run smoothly. We’ll arrange regular catch-ups with you and your Kaya Nanny, so we can be sure the arrangement is working for everyone, and help make any adjustments needed. And if there’s ever a bump in the road, we can support you through mediation.

We take care of our Kaya Nannies, so they can take care of your family. With access to Emotional Health support from Dr Maryhan, and support from our growing community of Kaya Nannies, you can be confident your Kaya Nanny has the professional support needed. We also hold 1-1 check-ins with each Kaya Nanny once a quarter to make sure they are delivering to our high standards, and have all the training, skills and support they need.


Additional AND Emergency cover

Life is unpredictable but even more so when you have children. If you need a few extra hours support beyond your usual arrangement, we can help.

Whenever something unexpected happens, make us your first call and we’ll make sure your family has an incredible temporary Kaya Nanny in place to keep you going.


Payroll Service

We make managing your Kaya Nanny’s payroll simple by:

  • Registering you with HMRC

  • Calculating your monthly payroll and issuing payslips directly to your Kaya Nanny

  • Issuing and completing all the relevant HMRC forms required

  • Full HMRC RTI compliance

  • Guidance on your statutory requirements such as workplace pension and insurances

  • Providing ongoing support as needed via a designated contact at Freckles


Our payroll management service incurs a fee of £25 per month + VAT

If you have any questions about anything or would like us to start your search then please get in touch with the team on 01225 722883 or pop us an email to